Rather than measuring success by the volume of services provided, VBHC focuses on every decision, workflow, and improvement initiative that contributes to meaningful improvements in a patient's daily function, well-being, and long-term health.
Comprehensive outcome measurement
PROMs, PREMs, and CROMs integration
Shared decision-making
Digital automation and clinical workflows
International benchmarking
Continuous improvement processes
Measures the patient's experience during care delivery. Examples include:
Reported by healthcare providers, covering:
Questionnaires completed directly by patients about their:
PROMs are systematically incorporated across SGH’s clinical workflows. PROMs are collected at baseline and follow-up intervals across a wide and expanding set of programs, including:
To ensure impact, SGH actively reviews, analyzes, and shares outcome data across the network through:
Outcome Dashboards
PROMs are not only data-collection tools - they are catalysts for meaningful care conversations. SGH clinicians use PROMs to:
This model transforms patients from passive recipients into active partners in their healthcare journey.
SGH has already measured significant improvements in patient quality of life through PROMs.
These scores reflect SGH's ability to capture and improve patient-perceived well-being across different cohorts.
SGH is the first healthcare provider in Saudi Arabia to achieve ICHOM accreditation across multiple branches. This international recognition validates SGH’s dedication to outcomes measurement, transparency, and continuous improvement in line with global standards.