Saudi German Health
Value-Based Care and
Outcomes Program

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Saudi German Health (SGH) has adopted a Value-Based Healthcare (VBHC) strategy that centers on patient outcomes, quality of life, and experience in care delivery.

Rather than measuring success by the volume of services provided, VBHC focuses on every decision, workflow, and improvement initiative that contributes to meaningful improvements in a patient's daily function, well-being, and long-term health.

SGH VBHC Roadmap & Implementation Journey

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How SGH implements VBHC

Comprehensive outcome measurement

PROMs, PREMs, and CROMs integration

Shared decision-making

Digital automation and clinical workflows

International benchmarking

Continuous improvement processes

A Complete View of Value: CROMs, PROMs & PREMs

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Patient-Reported Experience Measures (PREMs)

Measures the patient's experience during care delivery. Examples include:

  • Press Ganey (KSA)
Clinician-Reported Outcome Measures (CROMs)

Reported by healthcare providers, covering:

  • Survival rates
  • Mortality
  • Readmission rates
  • Adverse events
  • Clinical progress
Patient-Reported Outcome Measures (PROMs)

Questionnaires completed directly by patients about their:

  • Symptoms
  • Daily function
  • Quality of life
  • Psychological wellbeing
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SGH's PROMs Strategy and Clinical Integration

PROMs are systematically incorporated across SGH’s clinical workflows. PROMs are collected at baseline and follow-up intervals across a wide and expanding set of programs, including:

  • Diabetes management
  • Low back pain
  • Bariatric surgery
  • Cataract
  • Pediatric asthma
  • Acute coronary syndrome
  • Additional pathways underway
Examples of PROMs in Action
  • Diabetes Care:
    Improvements in Hypoglycemia Fear Scores and functional assessments guide insulin titration and behavioral counseling.

  • Bariatric Surgery:
    Psychological adaptation and quality-of-life PROMs are reviewed alongside weight loss and lab results to support shared decision-making.

PROMs Help SGH:

  • Deliver patient-centric care
  • Support shared decision-making
  • Personalize treatment plans
  • Monitor functional progress over time
  • Identify worsening symptoms earlier
  • Elevate system-wide performance
  • Strengthen clinical communication
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SGH Outcomes, Monitoring & Transparency

To ensure impact, SGH actively reviews, analyzes, and shares outcome data across the network through:

Outcome Dashboards

  • Benchmark performance across branches
  • Study variation in clinical practice
  • Highlight areas for improvement
  • Guide professional development
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Shared Decision-Making & Patient Empowerment

PROMs are not only data-collection tools - they are catalysts for meaningful care conversations. SGH clinicians use PROMs to:

  • Align treatment plans with patient priorities
  • Review progress through the patient’s perspective
  • Set realistic goals together
  • Enhance understanding and adherence

This model transforms patients from passive recipients into active partners in their healthcare journey.

PROMs Results & Early Impact

SGH has already measured significant improvements in patient quality of life through PROMs.

baseline QOL
QOL 1 year
QOL 6 months

These scores reflect SGH's ability to capture and improve patient-perceived well-being across different cohorts.

ICHOM Accreditation

SGH is the first healthcare provider in Saudi Arabia to achieve ICHOM accreditation across multiple branches. This international recognition validates SGH’s dedication to outcomes measurement, transparency, and continuous improvement in line with global standards.

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Advancing Regional Leadership in VBHC

SGH continues to strengthen its VBHC journey through:

  • Digital Transformation: Integrating PROMs into the digital ecosystem, automating processes, and streamlining patient pathways.
  • Unified Outcomes Registry: A centralized system to collect and analyze outcomes across all SGH facilities.
  • Expanded PROMs Coverage: Adding more specialties and care pathways for broader value measurement.
  • Vision 2030 Alignment: Enhancing healthcare quality, access, sustainability, and patient experience.
PROM Chi Award

With ongoing investment in outcomes, digital innovation, and patient engagement, SGH is shaping the future of value-based care in the region.